Singapore Quest for Good Service; Changi Airport

Discussing good service in Singapore without mentioning the sovereign city’s multi-award winning airport would be remiss. Changi Airport, voted the world’s best airport many times, and is often mentioned on many traveller’s favourite airport list. It seemed fitting to save the last task of the visit for my departure from the city, a little retail therapy for some duty-free goods. …

The Singapore Quest for Service – Arrivals

Setting out on the American Express quest for good service from Manchester airport to Singapore I was treated to my first experience of the positive effect of good service. Having just checked-in at the British Airways desk, I heard every travellers favourite sentence; “Sir you’ve been upgraded”. Twenty minutes later, having breezed through security via the fast track lane, I …